Help Key not working…

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • October 4, 2019 at 2:15 am #1293
    Joe Harris
    Participant

    I had a dev.wedsite.com and now that I am ready I moved it into place at website.com and it is asking for the key again. it will not take it. the old dev. is gone and I can not get it back.. please help me unlock my key…

    thanks.

    October 4, 2019 at 2:28 am #1294
    Theme space
    Keymaster

    Hi your key will be ready for new site whiten 12 hours.
    Thanks

    October 4, 2019 at 2:36 am #1296
    Joe Harris
    Participant

    Thanks so much! I did not know that the key would not move..

    October 4, 2019 at 2:56 am #1297
    Theme space
    Keymaster

    The license key only for one site. If you want to use new site then need to deactivate first from old site.

    October 4, 2019 at 10:34 pm #1300
    Joe Harris
    Participant

    my old site is gone. I did not know I needed to do this.. what can I do now?? and not a new site.. I just moved in into production from my test url…

    October 5, 2019 at 12:32 am #1301
    Theme space
    Keymaster

    Could you please give me your order number and order mail address with order date.

    October 5, 2019 at 1:18 am #1302
    Joe Harris
    Participant

    #1282
    October 3, 2019
    michele_joe@ymail.com

    October 5, 2019 at 4:44 am #1303
    Theme space
    Keymaster

    Hi,
    I’ve checked your key and the key now ready to use the new site.
    Please go to your order details then you will get the code.
    The key only valid for one site so if you want to change site next time then you need to deactivate from the old site.
    I hope you will active the theme of a new site and enjoy it.
    Thanks

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