Home Forums Gallery Box Cannot activate after uninstalling from another domain

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1337
    David Sharpe
    Participant

    I temporarily installed Gallery Box Pro on another domain to do some testing.

    I have now deactivated and uninstalled it from this domain but when I try to activate on the license screen on my local domain it still says it’s installed on the domain that I just uninstalled it from.

    “Your key has been installed on another domain(enthusiastic-jaguar.w5.wpsandbox.pro)”

    I have cleared the cache, cookies etc and restarted the browser but it’s still giving me this error.

    David

    #1344
    Theme space
    Keymaster

    Hi,
    Sorry for your inconvenience. It’s very common problem. You can easily solve the issue. Please first deactive the license from old domain then active the license in the new domain. I hope license will be work for new domain.
    Anyway now I’ve manually fixed the issue. You may use the license for new site.
    Thanks

    #1514
    Enda Gaffney
    Participant

    Hi
    I have the same issue but can’t seem to deactivate the licence from the old domain. please advise?
    Thanks, Enda

    #1516
    Theme space
    Keymaster

    Hi,
    I’ve fixed manually, now you can add the plugin in the new domain.
    Thanks

    #1550
    CEDRIC PILARD
    Participant

    same here

    #1558
    Theme space
    Keymaster

    Hi @cedric-pilard,
    Please deactivate first the old domain then active new domain.
    If you can’t then contact us by contact form or live chat with your order number and date then we will fix the issue.
    Thanks

Viewing 6 posts - 1 through 6 (of 6 total)
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