Cannot activate after uninstalling from another domain

[David Sharpe]

I temporarily installed Gallery Box Pro on another domain to do some testing.

I have now deactivated and uninstalled it from this domain but when I try to activate on the license screen on my local domain it still says it’s installed on the domain that I just uninstalled it from.

“Your key has been installed on another domain(enthusiastic-jaguar.w5.wpsandbox.pro)”

I have cleared the cache, cookies etc and restarted the browser but it’s still giving me this error.

David

[Theme space]

Hi,
Sorry for your inconvenience. It’s very common problem. You can easily solve the issue. Please first deactive the license from old domain then active the license in the new domain. I hope license will be work for new domain.
Anyway now I’ve manually fixed the issue. You may use the license for new site.
Thanks

[Enda Gaffney]

Hi
I have the same issue but can’t seem to deactivate the licence from the old domain. please advise?
Thanks, Enda

[Theme space]

Hi,
I’ve fixed manually, now you can add the plugin in the new domain.
Thanks

[CEDRIC PILARD]

same here

[Theme space]

Hi @cedric-pilard,
Please deactivate first the old domain then active new domain.
If you can’t then contact us by contact form or live chat with your order number and date then we will fix the issue.
Thanks

[Author]

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