Frequently Asked Questions
Most common questions solution for you
What kind of support do you offer?
At Wp Theme Space, we prioritize the support needs of our Pro theme and plugin users and are committed to providing them with timely, effective assistance. If you have questions, our easy-to-use support form is the quickest way to get help. We will strive to answer your queries as soon as possible. Alternatively, you may contact us through our contact form, which provides a comprehensive suite of communication channels. We are dedicated to providing the highest level of support, and we strive to provide 12/24 hour support
How often do you release new themes?
We don’t have a set schedule for releasing new themes. We believe in quality over quantity, and improving our existing themes is just as important to us as releasing new themes.
Can I translate your themes?
At WP Theme Space, we understand the importance of language. To serve our customers to the best of our ability, we provide a .po file for each WordPress theme. This file can be used to quickly and accurately translate the theme into the language of your choice. This feature allows for greater access to our themes for customers around the world, ensuring that everyone can enjoy the highest quality of web design. We take pride in our ability to serve customers from all backgrounds and are proud to offer this helpful feature.
Do you provide documentation and tutorials?
Theme documentation and Video tutorials are available for customers. For further theme support, our support forums and knowledge base are available to customers after the purchase of a theme.
Can I modify your WordPress themes
Yes, you can modify the themes as much as you like. We provide the Child theme with the main pro theme to ensure that any edits or additional code that you add will be preserved when the main theme is updated. This will help keep your website up to date without losing any of your customization. Additionally, if you ever need to switch back to the original theme, you can simply switch back to the main theme while maintaining all changes you've made. With this approach, you can have a custom website that is secure and up to date.
Can I remove the footer links?
The WordPress Theme Pro version allows you to customize the footer text to suit your needs. You can easily remove the existing footer text and insert your own. This gives you the freedom to add custom content such as business details and contact information. This feature is a great way to add more value to your website and enhance user experience. Furthermore, the Pro version includes additional customization options and features, allowing you to take full control of your website design. With the WordPress Theme Pro version, you can fully customize the footer and make it your own.
Can I change the theme logo?
This is an option with all our themes. The logo can easily be changed within the customize> Side identity > Logo section of the WordPress settings, depending on your particular theme.
Are your themes compatible with the latest WordPress?
Yes, we always keep our themes up-to-date with the latest version of WordPress. We understand the importance of having a website that is secure and reliable so we strive to ensure all of our themes are compatible with the latest version of WordPress. We understand that customers may encounter issues if the theme isn't up-to-date, so we prioritize regularly updating our themes. We also provide detailed documentation on how to update the theme or troubleshoot any issues. Our themes are always kept up-to-date so customers can rest assured their website is secure and reliable.
How do I get updates?
The process of updating our theme, whether free or pro, is the same. After updating the theme, you will receive a notice in your WordPress dashboard. We suggest regularly updating the theme to ensure your website is always up-to-date with the latest features and bug fixes. This will help to keep your website running smoothly and safely. Additionally, the updates may include improvements to the design or functionality of your website. It is important to note that updates may also include changes to your existing website, so be sure to back up your website before updating. With regular updates, you can be sure you are taking advantage of the latest features and security updates for a better website experience.
What is your Refund Policy?
You can receive a full refund within 30 days of the original purchase if the product does not match our feature description. We only accept refund requests when you prove that our product or services do not match our feature description. Please contact us using our contact form.
Can I use PRO theme for my clients?
Yes, you are totally free and encouraged to use the PRO theme or plugin version to create awesome websites for your clients. Our PRO version provides you with the tools you need to create professional, responsive websites that are tailored to meet your clients' exact needs. With an easy-to-use drag-and-drop interface, you can quickly and easily customize your website's layout and design. The PRO version also comes with numerous features and options that allow you to add more functionality and features to your website. With the PRO version, you can make sure that your client's website stands out from the competition and looks professional. So go ahead and get creative with our PRO version and create the perfect website for your clients.
About Woocommerce & Elementor
Our themes are designed to be compatible with the most popular page builder, Elementor, and the popular ecommerce plugin, WooCommerce. We offer extra features for both plugins to make them even more user-friendly, so you can take full advantage of their powerful capabilities. We hope you enjoy the customizability and ease of use that our pro themes offer in combination with these popular tools. With our themes, you can achieve the look and functionality you desire for your website quickly and effectively.
