I’ve purchased your WordPress products but can’t install

[anonymous participant]

I cannot seem to install this plugin. I downloaded the files and tried to upload them and it says incompatible, does not work. Please reimburse. I have spent hours tonight trying to figure out why things stopped working. So I upgraded and I cannot seem to get it to work. Please reimburse, thanks!

[Theme space]

Hi, Thank you for purchasing our Colorful Blog Pro theme. I’m sorry to hear you’re experiencing difficulties with
installation. Let me guide you through the process to ensure everything runs smoothly.

Firstly, Colro Blog Pro is a WordPress theme so please navigate to your WordPress dashboard and head over to the
‘Appearance’ section. From there, select ‘Themes’ and then click on ‘Add New’. Next, you’ll want to upload the
Colorful-blog-pro.zip file that you downloaded earlier. Once uploaded, activate the theme using the license key
provided in your order details.

You may see these videos for more details. Different theme but the same process.

If you encounter any further issues during the installation process, don’t hesitate to reach out. If you prefer, you
can provide us with your site login details, and our developer will gladly assist you in setting up the theme on
your site.

We appreciate your patience and look forward to resolving this matter for you promptly.

[anonymous participant]

I’ve successfully downloaded the theme, however, the downloaded file does not have the typical .zip extension. Instead of a zipped file, I only see a folder named ‘shop-kit-pro.’ Could you please explain the reason behind this unexpected file format?

[Theme space]

Thank you for your question. You don’t see the .zip extension because your computer may be configured to hide file extensions by default. To view file extensions, you’ll need to enable this feature on your operating system. Here are the steps to show file extensions on Mac and Windows.

For Mac:

• Open a Finder window.
• From the menu bar, select “Finder” > “Preferences.”
• In the Preferences window, click on the “Advanced” tab.
• Check the box next to “Show all filename extensions.”
• Close the Preferences window.

For Windows:

• Open File Explorer.
• Click on the “View” tab.
• In the “Show/hide” section, check the box next to “File name extensions.”

After following these steps, you should be able to see the .zip extension for the downloaded theme file.

If you don’t want to enable showing file extensions, that’s okay. You can still upload the downloaded theme in your WordPress installation. Even though you see a folder named ‘colorful-blog-pro’ instead of a .zip file, it doesn’t present any problem. WordPress can recognize and install the theme directly. You can proceed with uploading the ‘colorful-blog-pro’ folder to your WordPress site without any issues.

[Author]

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